Enterprise

Managed

Partners

     

Expertise you can rely on

 

Ardec offers a wide selection of support options that are designed to meet your organisational needs. We will ensure that you get fast answers to cover your multi-vendor environment, leaving your resources free to concentrate on your core business. Your management load can be reduced by securing Ardec as a single point of accountability for all your systems.
Our support services include:

 

    • 7 x 24 Telephone Assistance
    • 7 x 24 Onsite Assistance
    • Customer-defined priority and response time
    • Onsite Hardware replacement
    • Spares Management
    • Remote dial-in access
    • Remote Systems Monitoring
    • Remote Predictive failure reporting
    • Software patches and maintenance release
    • Technical Account Management

 

Ardec Support services will endeavour to resolve any technical issues you may have with your covered equipment and software.